http://drjohnsblog.com/?p=42 Topics Specific to Continuing Workforce Education Thu, 15 Sep 2011 20:31:37 +0000 hourly 1 http://drjohnsblog.com/?p=42&cpage=1#comment-7 drjohn Tue, 08 Feb 2011 20:04:43 +0000 http://drjohnsblog.com/?p=42#comment-7 The "T" Word as in "I'll Try" An advertising slogan made famous by Alka-Seltzer stated the following. "Try It, You Will Like It." So we are already used to saying we want to try something before taking the plunge. Maybe some like the idea of trying out a new taste sensation or exotic dish, or a new car before making the second most expensive purchase, next to a house. These are good word choices if the "T" word. Where some get in trouble is when they start to tell others, "I'll try to be there but may be delayed," or, something like, "I'll try to help get you an answer." We are now in the realm of non-commitment and when this word is used as an excuse for bad behavior it takes on a whole new meaning. Sure there are delays, but, why preface that with the "T" word. Why not change your rhetoric and make "commitment firm" statements? It sounds much, better from a customer service perspective to tell someone you will do something to help them rather than try to do it. When we say we will "Try" we are actually saying something quite different about commitment and how we view others and their needs. The “T” Word as in “I’ll Try”
An advertising slogan made famous by Alka-Seltzer stated the following. “Try It, You Will Like It.” So we are already used to saying we want to try something before taking the plunge. Maybe some like the idea of trying out a new taste sensation or exotic dish, or a new car before making the second most expensive purchase, next to a house. These are good word choices if the “T” word. Where some get in trouble is when they start to tell others, “I’ll try to be there but may be delayed,” or, something like, “I’ll try to help get you an answer.” We are now in the realm of non-commitment and when this word is used as an excuse for bad behavior it takes on a whole new meaning. Sure there are delays, but, why preface that with the “T” word. Why not change your rhetoric and make “commitment firm” statements? It sounds much, better from a customer service perspective to tell someone you will do something to help them rather than try to do it. When we say we will “Try” we are actually saying something quite different about commitment and how we view others and their needs.

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